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Winterwood Toys - PRIVACY POLICY

Last Updated – 14 February 2007
At Winterwood Toys, we understand and respect your concern about the privacy of any information you supply while at our Web site. If you have any questions regarding this privacy statement please do not hesitate in contacting us. Email your questions to winterwood@bigpond.com

Children


Children (persons under the age of 18) are not eligible to use this Web site unsupervised and we ask that children do not register for an account or submit any personal information to us. By using this site unsupervised, and/or registering for an account, you warrant that you are 18 years of age or older.


Personal Information


Winterwood Toys collects certain personal information from users of this Web site. Guests are required to provide certain personal information in order to access images, and authorized users must provide certain contact and account information such as name, email address, billing address, and phone number in order to access and download images. Winterwood Toys may use certain account information such as credit card number and company information of authorized users to conduct credit inquiries. Winterwood Toys uses this information for internal purposes (to process your order and any invoices, to maintain or update your Winterwood Toys account, or to send you updates about special offers, new services, special promotions, and noteworthy news and events). Winterwood Toys does not sell or rent information about its customers to third parties.


Profile Information


Your profile information (such as company type and language preference) in the registration form is used by Winterwood Toys to create personalized content, services, and advertising on the Winterwood Toys Web site. Winterwood Toys may also profile your Web site activity in order to accurately track your account and provide you with Winterwood Toys products and services that correspond to your interests. Winterwood Toys may also compile data in aggregate form so that we may better understand the users that are visiting our site. For example, we may produce reports on the most popular search terms by collecting general search term data based on individual searches. Aggregate data is anonymous and does not contain any personal information that identifies a user.
 

Automatically Collected Information


As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

Use of Service Providers


We occasionally hire or partner with other companies to provide limited services on our behalf, such as managing and handling the processing and delivery of mailings (both email and postal mail), providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
 

Change of Address or Contact Information


If your personally identifiable information changes, or if you no longer desire our service, you may correct, update your information by making the change by emailing our Customer Support at winterwood@bigpond.com or by contacting us by telephone or postal mail at the contact information listed below. Your request will be processed and implemented within thirty (30) days


Security


Winterwood Toys has a number of operational functions in place to protect the confidentiality of personal information. For example, we store the personal information you provide on computer systems with limited access that are located in secured facilities. Winterwood Toys' employees are trained and kept up-to-date on security procedures. If you have any questions about the security at our website, you can send an email to winterwood@bigpond.com
We use SSL encryption technologies to transmit sensitive information such as a credit card number to our servers. However, perfect security on the Internet does not exist, and Winterwood Toys does not warrant that its Web site is impenetrable or invulnerable to hackers.


Cookies


When you visit the Winterwood Toys Web site, Winterwood Toys sends your computer a cookie, which is a small file that resides on your computer's hard drive and contains non-personally identifiable information about the user. Cookies only identify the user's computer. Cookies allow Winterwood Toys to make its Web site more useful by storing information about your preferences. For example, Winterwood Toys will send your computer a cookie to maintain default settings such as your language preference. You can set your browser's options not to accept cookies, but this may prevent you from accessing all of the features of the Winterwood Toys Web site.


E-mail


Winterwood Toys does not rent or sell e-mail lists. Winterwood Toys may send you e-mail to notify you about your recent order; this will be sent to the e-mail address you provide to Winterwood Toys.
Winterwood Toys offers its members the choice to not receive e-mails or updates about special benefits, promotions, or offers from Winterwood Toys. If you no longer wish to receive these updates, or you wish to unsubscribe from Winterwood Toys membership:
If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each communication (e.g. following the unsubscribe instructions within the e-mail) or you may contact us at winterwood@bigpond.com or telephone us at 03 9873 7013 if you are a Winterwood Toys Subscriptions customer, to opt-out.


Surveys and Contests


Participation in surveys or contests on the Winterwood Toys Web site is completely voluntary and the user therefore has a choice whether or not to disclose personal information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for the purposes of monitoring or improving the use of the Winterwood Toys Web site.


Links


Please be aware that the Winterwood Toys Web site may contain links to other sites that are covered by their own privacy policies. Winterwood Toys is not responsible for the privacy practices of such other sites and we encourage our users to be aware when they leave our site. We recommend that our users read the privacy statements of each and every Web site that collects personally identifiable information.


Changes of Winterwood Toys' Online Privacy Policy


Winterwood Toys reserves the right to change our online privacy policy. However, we shall not do so without posting those changes on the Winterwood Toys Web site. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you via email or by posting a prominent notice on our Web site thirty (30) days prior to implementing the change. You will have a choice as to whether or not we use your information in this different manner.


Legal Disclaimer


We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or to comply with a legal process served on our Web site.
If you have any questions about Winterwood Toys' privacy policy or concerns about personal information you have supplied to Winterwood Toys, please contact Winterwood Toys Customer Service at: winterwood@bigpond.com or call 03 9873 7013. You may also write to us at the address listed below:

Winterwood Toys
Attn: Customer Service
Shop 5, 1-15 Hopetoun Rd
Park Orchards VIC, 3114
Australia



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