Please carefully read the terms and conditions that are detailed below as they form the basis of the sale agreement between you and Winterwood when you purchase goods from our website.
If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that your purchase from us is subject to these terms and conditions. Winterwood reserves the right to amend the terms and conditions of sale at any time so we suggest that you review these terms and conditions prior to the completion of the purchase of any goods from our online shop.
Commencement of Contract
Your sale contract with Winterwood commences when we receive your payment. We reserve the right not to accept an order if we have reasonable grounds to believe that the order has not been placed in good faith, in which case we will advise you of that decision by email and refund any moneys received as soon as possible.
We will always use our best endeavours to ensure that prices on our website are accurate and up to date. We reserve the right to alter our prices at any time without notice. Our primary prices are denominated in Australian dollars. If you purchase in a different currency we offer a price conversion option which shows an estimated price of our products and charges in your local currency however the actual charge will be the Australian dollar price converted by your credit card issuer when your credit card is charged. Winterwood has no control over and makes no warranty related to the currency conversion used by the issuer of your credit card.
Orders paid using credit card will have the name Winterwood appear on your credit card statement.
Our prices include Australian Goods and Services Tax which is currently 10%. Our product prices do not include postage and handling, unless otherwise stated. Our final charge includes an amount for the products you purchase and an amount for postage and handling. Our products are supplied from our production facility in Melbourne, Victoria, Australia. International customers should note that all charges related to duties and taxes in the country of destination are the responsibility of the purchaser.
Postage and Handling
Our product prices do not include a fee for postage and handling, unless otherwise stated. All orders are supplied from our production facility in Warranwood (Victoria). We endeavour to dispatch orders on the following business day after receiving confirmation of payment. We use Australia Post to deliver our products. Within Australia you may select to have your order sent by by standard registered post or express post. If you select standard registered post then we suggest you provide a delivery address where someone will be available to sign for your delivery. International customers may select to have their order sent by regular airmail, with or without insurance cover. If you select the lower cost option of regular airmail then you agree to use a service which does not include any accountability for parcel delivery once the parcel is given to Australia Post. Winterwood has no control over and makes no warranty in relation to the performance of Australia Post or any other company which we may use to deliver our goods.
Availability of Products
All sales made on our website are subject to availability. Whilst we will use our best endeavours to ensure that products shown on our web site are always available, we may run out of stock from time to time. Should this be the case with your order we will contact you at the email address or telephone number you have supplied and give you the option of waiting until the product is in stock or cancelling the order and receiving a full refund for the amount charged to your credit card account.
We take great pride in the quality of our products. You are required to notify us of any faulty product by email within 14 days of receipt of your goods. If you inform us that you have received a faulty product then we will supply a replacement at our cost (including postage) once the faulty product has been returned to us. If the product is no longer available we will offer you an alternative. If that is not acceptable to you we will provide a refund covering the cost of the product and postage.
Goods Damaged in Transit
We make every endeavour to ensure that our products arrive in good condition; however we cannot take responsibility for the performance of Australia Post or any other company selected to deliver your goods. If you select regular airmail and receive goods which you believe have been damaged in transit and you inform us by email within 48 hours of receiving the goods then, we may, at our option, send a replacement to you after you have returned the damaged goods to us. If you have selected the "insurance" option then you may make a claim in accordance with the conditions of that cover.
Winterwood may or may not use the services of a third party to provide insurance to cover loss or damage during delivery.
Goods Lost in Transit
If you have chosen to have your goods delivered by regular airmail then we cannot take responsibility for the performance of Australia Post or any other company selected to deliver your goods. For Australian customers who have selected the "standard registered post" option, we will send a replacement product once we have confirmation from Australian Post that the goods have been lost. For International customers who have selected the "insurance" option, we will send a replacement product within 48 hours of receiving notification that the goods have not arrived. If the product is no longer available we will offer you an alternative. If that is not acceptable to you we will provide a refund covering the cost of the product and postage of your original order. International deliveries may take up to two weeks from the date of purchase. Winterwood may or may not use the services of a third party to provide insurance to cover loss or damage during delivery.
Incorrect Goods Supplied to You
We make every endeavour to supply you with the products you have ordered; however if you receive goods which you believe you have not ordered then you are required to notify us in writing within 48 hours of receiving those goods. We will ask you to return the incorrect product to us. Once we have received your return we will send you the correct product (subject to availability) without further charge and give you a refund equal to the reasonable postage cost of returning the incorrect goods to us.
Use of Goods
It is essential that all products purchased from Winterwood are used in the manner that they are intended to be used as described on our web site. Winterwood accepts no responsibility for any damage, loss or injury caused by use of our products in any manner contrary to the intended use.
Limitation of Liability
To the fullest extent permitted by law, the liability of Winterwood for breach of any implied warranty or condition which cannot be excluded is limited at the option of Winterwood to the replacement of goods or the supply of equivalent goods or the payment of the cost of replacing the goods.
The Winterwood web site may contain hyperlinks and other pointers to internet web sites operated by third parties. These linked sites are not under the control of Winterwood and Winterwood is not responsible for the contents of any linked web site. Winterwood provides links as a convenience to our customers only. The inclusion of any link does not imply any endorsement of the contents of any linked web site.